The code - Eleven Robust ways of working and ensuring compliance
Have in place a documented sign-off process for creating ‘Product Information’.
Have in place a formal version control process for all ‘Product Information’.
Do not use mis-leading or ambiguous wording, phrasing or imagery and embrace the use of plain English to ensure accurate representation of ‘Product Information’ and performance claims.
Provide valid and demonstrable documentation where claiming compliance to, or achievement of, any Certification, Classification or Industry Standard.
Provide specific documentation when making any product performance claims outside of Certification, Classification or Industry Standard tests; which must be made available on request and shared in an appropriate timeframe.
Make available on your website the descriptive and physical characteristics of the ‘Construction Product’
Ensure all changes affecting 'Product Information' resulting from changes to the 'Construction Product' are identified and reflecting in revised 'Product Information'.
Publish on your website and make easily accessible, clear information on handling, installation, operation, maintenance and disposal of ‘Construction Products’.
For any guarantees/warranties used in ‘Product Information’, your website must state what is: covered, excluded and required to comply with its terms. The guarantee/warranty should be transparent and in a format recognised by the relevant sector of industry.
SUPPORT AND COMPETENCE
Ensure technical helpline contact details (telephone and/or email) are visible on your website.
Have in place a robust training programme (for new and existing personnel) to ensure that anyone conveying ‘Product Information’ is competent to the level of knowledge required for their role.
Independent certification is most important
in order to cut through the marketing hype
- As a qualified fire engineer, I must be confident about the performance of materials, products and systems in the context of fire safety design, where I am involved in the design, specification, approval and commissioning
- When selecting a product, accurate information and indication that products are certified are critical