The code - Eleven Robust ways of working and ensuring compliance
CONSTRUCTION PRODUCT:
INFORMATION CREATION
1
Have in place a documented sign-off process for creating ‘Product Information’.
2
Have in place a formal version control process for all ‘Product Information’.
3
Do not use mis-leading or ambiguous wording, phrasing or imagery and embrace the use of plain English to ensure accurate representation of ‘Product Information’ and performance claims.
CONSTRUCTION PRODUCT:
CORE INFORMATION
4
Provide valid and demonstrable documentation where claiming compliance to, or achievement of, any Certification, Classification or Industry Standard.
5
Provide specific documentation when making any product performance claims outside of Certification, Classification or Industry Standard tests; which must be made available on request and shared in an appropriate timeframe.
6
Make available on your website the descriptive and physical characteristics of the ‘Construction Product’
7
Ensure all changes affecting 'Product Information' resulting from changes to the 'Construction Product' are identified and reflecting in revised 'Product Information'.
CONSTRUCTION PRODUCT:
ASSOCIATED INFORMATION
8
Publish on your website and make easily accessible, clear information on handling, installation, operation, maintenance and disposal of ‘Construction Products’.
9
For any guarantees/warranties used in ‘Product Information’, your website must state what is: covered, excluded and required to comply with its terms. The guarantee/warranty should be transparent and in a format recognised by the relevant sector of industry.
CONSTRUCTION PRODUCT:
SUPPORT AND COMPETENCE
10
Ensure technical helpline contact details (telephone and/or email) are visible on your website.
11
Have in place a robust training programme (for new and existing personnel) to ensure that anyone conveying ‘Product Information’ is competent to the level of knowledge required for their role.
