The code - Eleven Robust ways of working and ensuring compliance

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CONSTRUCTION PRODUCT:

INFORMATION CREATION

1

Have in place a documented sign-off process for creating ‘Product Information’.

2

Have in place a formal version control process for all ‘Product Information’.

3

Do not use mis-leading or ambiguous wording, phrasing or imagery and embrace the use of plain English to ensure accurate representation of ‘Product Information’ and performance claims.


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CONSTRUCTION PRODUCT:

CORE INFORMATION

4

Provide specific information where claiming compliance to, or achievement of any Certification, Classification or Industry Standard.

5

You must provide verifiable information when making any product performance claims which are outside of Certification, Classification or Industry Standard tests.

6

Make available on your website the descriptive and physical characteristics of the ‘Construction Product’

7

Ensuring all changes affecting 'Product Information' resulting from changes to the 'Construction Product' are identified and reflecting in revised 'Product Information'.


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CONSTRUCTION PRODUCT:

ASSOCIATED INFORMATION

8

Publish on your website and make easily accessible, clear information on handling, installation, operation, maintenance and disposal of ‘Construction Products’.

9

For any guarantees/warranties used in ‘Product Information’, your website must state what is: covered, excluded and required to comply with its terms. The guarantee/warranty should be transparent and in a format recognised by the relevant sector of industry.


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CONSTRUCTION PRODUCT:

SUPPORT AND COMPETENCE

10

Ensure technical helpline contact details (telephone and/or email) are visible on your website.

11

Have in place a robust training programme (for new and existing personnel) to ensure that anyone conveying ‘Product Information’ is competent to the level of knowledge required for their role.

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  • Independent certification is most important
    in order to cut through the marketing hype

  • As a qualified fire engineer, I must be confident about the performance of materials, products and systems in the context of fire safety design, where I am involved in the design, specification, approval and commissioning
  • When selecting a product, accurate information and indication that products are certified are critical
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